Skip to main content

Report A Water Leak

May contain: gauge, tachometer, gas pump, pump, and machine

Report water or sewage leaks in The District:

  • call 805-733-4366 immediately
  • Monday thru Friday 8:00 am to 4:30 pm.
  • After normal business hours: call 805-588-2833



How to Check for Leaks

In the center part of the meter display is a colored triangle or asterisk. This triangle or asterisk is sensitive to water flowing through the meter and can be used to detect leaks.

Step 1: Turn off all water-using fixtures (clothes washer, irrigation system, etc.) and make sure that no one is using water inside or outside of the house.

Step 2: Locate the leak detector triangle or asterisk on your meter display. Or it the numbers on the dial or increasing.

Step 3: Watch your leak detector triangle or asterisk for five minutes to see if it turns. When water is running through the meter the leak detector triangle or asterisk will turn. If no water is being used but the leak detector is turning, you have a leak.


What to do if There is a Leak

If you identify a leak using the three steps above, you will want to determine where your leak is located. Start by turning off the water valve to your house (typically located near a hose bib) and repeating the three leak detection steps above. If your house water valve is off and you still have a leak, then the leak is located between the house and the meter. If your house valve is off and the leak detector does not move then the leak is inside your house (i.e., your toilet or other fixture) or your irrigation system.

Check these elements first and if your Plumber is not able to shut off for the repair during normal business hours call our office. The District suggests you have a shut off valve installed on your end of the meter.



May contain: text